Communication Problems is the first episode of the second series of
BBC sitcom Fawlty Towers and the seventh episode overall. It is also
known as '"Mrs Richards".On 2 December 2016, the episode was repeated
on BBC One in memory of cast member Andrew Sachs.During a busy
afternoon at the hotel, Polly (Connie Booth) is rudely interrupted by
the elderly Mrs. Richards (Joan Sanderson) while dealing with another
guest. Mrs. Richards is hard-of-hearing, yet she refuses to turn on
her hearing aid, stating that it runs the battery down. She is very
unsatisfied with many aspects of her room, claiming that the bath is
too small, and the sea-view that she had requested is not good enough.
Basil Fawlty (John Cleese) is immediately annoyed with Mrs. Richard's
constant complaints and often speaks quietly so she won't hear his
sarcastic jabs. After Mrs. Richards demands a reduction, he tells her
that his wife, Sybil Fawlty, (Prunella Scales) handles all such
matters. Communication Problems Biography, NetWorth, Height, Age, Weight, Family, Married, Son, Daughter